Refund Policy

Last updated: October 2026

This Refund Policy explains when Soluções para Marcas LDA (“we”, “Secure Clean”) may refund charges for Premium purchased on sunglassbay.com. It supplements our Subscription Terms and Terms of Use. App Store downloads of the free app are subject to Apple’s policies, not this document.

1. Digital access

Premium is a digital service. Once your account is activated, you can use included features immediately. Because access begins upon successful payment, refunds are limited to the situations below and to rights that cannot be excluded under applicable consumer law.

2. 3-day starter access ($4.99)

The starter offer provides short-term Premium access and converts to the monthly plan described in Subscription Terms unless you cancel before renewal. If a verified technical problem on our side prevents you from activating Premium within 48 hours of purchase, contact support with your receipt. After review, we may issue a one-time refund of the starter fee at our discretion.

Change-of-mind refunds for the starter period are generally not available once activation succeeds, except where mandatory law provides otherwise.

3. Weekly and monthly renewals

  • Fees for a billing period that has already started are non-refundable.
  • Cancel auto-renewal before your next billing date to avoid future charges — see Section 5 of our Subscription Terms.
  • Partial-month or partial-week credits are not issued when you cancel mid-period unless required by law.

4. Duplicate or erroneous charges

If our payment provider records a duplicate charge or a clear processing error, we will refund the overcharged amount after verification. Provide the transaction date, amount, and last four digits of the payment method if available.

5. EU / UK right of withdrawal (information)

If you are a consumer in the European Union or United Kingdom, you may have a 14-day right to withdraw from distance contracts. For digital content delivered immediately, that right can be lost once you expressly consent to immediate supply and acknowledge that you lose the withdrawal right. By completing checkout and receiving instant account access, you agree to immediate performance to the extent permitted by law.

Nothing in this section limits non-waivable statutory remedies in your country.

6. How to request a refund

  1. Email support@sunglassbay.com from the address linked to your Secure Clean account.
  2. Include your full name, purchase date, plan name, and a brief explanation.
  3. Attach any receipt or payment confirmation you received.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method; bank processing may take additional time.

7. Chargebacks and disputes

Please contact us before initiating a chargeback so we can investigate. Unjustified chargebacks may result in suspension of Premium access while the dispute is resolved. We cooperate with payment networks and may provide transaction records as permitted by law.

8. Contact

Soluções para Marcas LDA
R. Latino Coelho 87, 1050-134 Lisboa, Portugal
support@sunglassbay.com